What happens when you call.

Our line is answered 24/7 by someone on our team — not an answering service. We'll ask a few quick questions to understand the situation: what happened, when it started, how much water, and whether it's still active. If it's an active leak, we'll talk you through shutting off the water supply while we dispatch.

For emergencies in our service area, we're typically on-site within 60 to 90 minutes. We bring the equipment we need to start extraction and drying immediately — water extractors, dehumidifiers, air movers, moisture meters, and containment materials.

Before any work starts, we walk the affected area with you, take photos, measure the scope, and log moisture readings on structural materials. This documentation becomes the foundation of your insurance claim. We'll explain what we see, what we think happened, and what needs to come next.

If you haven't already filed a claim, we'll help you start one. Either way, we'll communicate directly with your adjuster and send them our documentation, scope of work, and moisture readings. You can stay copied on the conversation or step out of it entirely — your call.

Standing water comes out first. Then unsalvageable materials (wet drywall, soaked insulation, damaged carpet pad). Then we set up industrial air movers and dehumidifiers sized to the affected area. We apply antimicrobial treatment to prevent mold growth, and we come back daily to log moisture readings until everything is dry.

Before any rebuild happens, we confirm that structural materials (framing, subfloor, drywall, insulation) have returned to normal moisture levels. Skipping this step is how you get mold inside a wall six months later. We document the final readings and share them with your insurance for the record.

This is where most restoration companies hand you off. We don't. Because our background is general contracting, we handle the rebuild in-house: drywall, flooring, trim, paint, cabinetry, texture matching. Same team, same foreman, same point of contact. If you'd rather use your own contractor for the rebuild, no problem — we'll close out our scope cleanly and hand over full documentation.

We walk the finished project with you, confirm you're satisfied, handle any last touch-ups, and close out the insurance claim. We leave you with a complete documentation package — photos, readings, scope of work, and final invoices — for your records.